SUBJECT : TROUBLESHOOTING DUAL TECHNOLOGY PIV READERS AND PIV BADGES
Some PIV readers and PIV badges are dual technology. A dual technology PIV reader can read the PIV section of the badge and also read another technology in the badge such as 125KHZ. The reader will beep twice and the CardAccess 3000 will display two badge numbers. This can be very misleading troubleshooting incorrect reads and requires specific troubleshooting steps.
The most important step is to determine which badge read is the PIV read and which badge read is the 125KHZ read. Below are some troubleshooting steps which can be followed:
1) If a programming card is available for the reader, disable the 125KHZ portion of the reader. This will make certain the badge number displaying in the CardAccess 3000 is the PIV badge number.
2) If a programming card is not available, remove all the non-PIV formats listed under Administration>Badge Formats. After doing so, the reader should still beep twice, but you will only get one read into the CardAccess 3000. This read will be the PIV read since there are not any non-PIV formats listed under Administration>Badge Formats.
3) One additional test is to swap the Agency code bits for the Badge Number bits in the PIV format. When the PIV badge is swiped, the Agency code will display as the badge number. This is another verification that the read is a PIV read.
VERY IMPORTANT – DO NOT FORGET TO MODIFY THE PIV FORMAT BACK TO THE ORIGINAL SETTINGS.
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