Category Archives: Notifications

Continental Access – An updated Continental Quick Help System has been posted.

Dear Valued Customer, An updated Quick Help System has been posted to the Continental Support page. The Continental Quick help system provides an easy to navigate quick help system. The Continental Quick Help system can be launched from the Continental … Continue reading

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Continental Access – Service Pack 2 For CA4K, V1.1.16 is now available

Dear Valued Customer, Service Pack 2 for the CA4K, V1.1.16  Software is now available. It is available on the Continental FTP site. Please contact Continental Technical Support for more information. Included with the Service Pack 2 software is the SP2 Installation … Continue reading

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Continental Access – CA4K Mobile App Technical Advisory

Dear Value Customer – The CA4K Service Pack 1 that was recently released, contains an update for the CA4K Mobile Web APP. This update is for the application that is installed on the computer running IIS. This is not an … Continue reading

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Continental Access – CA4K V1.1.x Service Pack 1 Installation Document has been posted

Dear Valued Customer, The Installation document for the CA4K, V1.1.16  Service Pack 1 has been posted to the Continental Document library. The CA4K, V1.1.16 Service Pack 1 is available on the Continental FTP site. Please contact Continental Technical Support for … Continue reading

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Continental Access – We are currently experiencing issues with our 800 phone numbers

Dear Valued Customer – We are currently experiencing issues with our 800 phone numbers. To contact Continental Access, please call 631-842-9400 and press  2 for Continental Access. Upon pressing 2, follow the prompts for Continental Sales, Continental Technical Support and … Continue reading

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Continental Access – Important note on the V1.1.16 B137 API

Dear Valued Integrator, If you are currently using the CA4K, V1.0.x API, and plan on updating to our NEW CA4K V1.1.x software, you will have to perform the following steps for your custom application to function. In the NEW CA4K, … Continue reading

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Continental Access – An updated RMA form has been posted to the Continental Website.

Dear Valued Customer, An updated Continental RMA form has been posted to the Continental Website. Please take note that the responsibility for freight charges has changed for the return of a Card Analysis.  The changes are reflected on the new RMA form. To download … Continue reading

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Continental Access – A NEW CA4K Enterprise Consumer Brochure is available for download.

Dear Valued Customer, A new CA4K Enterprise Consumer brochure is now available for download. Please click the following link to download the new brochure: http://www.cicaccess.com/media/pdfs/CA4K-2_21_18.pdf    

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Continental Access – URGENT NOTIFICATION…Our phone service has been restored

Dear Valued Customer, Our phone service has been restored by our phone service provider. Continental Access, Napco, Alarm Lock and Marks USA is now receiving calls again. Again, we sincerely apologize for any inconvenience this might have caused you.   … Continue reading

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Continental Access – URGENT NOTIFICATION…Our phone provider is experiencing a system-wide outage, preventing any calls from being received at Napco Security Group.

Dear Valued Customers, Our phone provider is experiencing a system-wide outage, preventing any calls from being received at Continental Access, including our sister divisions, Napco, Alarm Lock and Marks USA. For Continental Technical Support, please email  techhelp@cicaccess.com and note your … Continue reading

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