Dear Valued Customer – During this Covid-19 crisis, our dedicated Technical Support team has not missed a beat and has been assisting our valuable customers by phone and email.
If you send an email into techhelp@cicaccess.com, PLEASE provide all details including the Product type (CA3000 or CA4K), version of software and the question or issue you are experiencing. If you are experiencing issues with a panel, please note the panel type and firmware version that is downloaded to the panel.
In addition to all the product information, please provide your dealer name, address and a phone number you can be contacted at.
Thank you very much and we sincerely appreciate your business.
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