Dear Valued Customer,
Service Pack 1 for the CA4K, V1.1.16 Software is now available.
It is available on the Continental FTP site. Please contact Continental Technical Support for more information.
Included with the Service Pack 1 software is the SP1 Readme. The SP1 Readme document will outline all the enhancements service pack 1 provides.
Prior to installing Service Pack 1, you must have CA4K, V1.1.16 installed. Then you must install Service Pack 1.
Thank You for being a Valued Customer.
Topic: CA4K Software and our CA4K Access Control Platform including features of the latest release.
Date: Tuesday, April 21st, 2020
Time: Noon Eastern / 9:00am Pacific (US and Canada)
Host: Scott Schramme (VP of Sales)
Who Should Attend: This will be an ideal training for your Sales and Marketing Teams to learn how to sell the latest application and what makes CA4K the best platform for all size projects. This training is will also be suitable for end users looking for a new access platform and for those customers looking to upgrade from CA3000 to CA4K.
Join our Zoom Video Meeting by clicking on the link below (or copy and paste in to your browser).
Join Zoom Meeting
Meeting ID: 956 6870 2532
Join by Phone:
(346) 248-7799
(669) 900-9128
PART 1 – Basic Software Installation Certification Training
PART 2 -uniVerse and Accelaterm Hardware Installation
An exam will be administered following each class prior to certification.
Who Should Attend: This Webinar is ideal for new dealers who need to learn the basics of the CA4K software, including the installation and programming of the uniVerse and Accelaterm controllers.
Host: John Wood (Continental National Trainer)
Dates: April 8th and 9th Certification Class (Wed/Thur)
Day 1 – A 2 hour class for software installation and 6 Simple Programming Steps
Times: 10:00 AM EASTERN TIME (US and Canada) – Click link to register
https://zoom.us/webinar/register/WN_oR45lDTZS_uefTnsMvYMNA
OR
3:00 PM EASTERN TIME (US and Canada) – Click link to register
https://zoom.us/webinar/register/WN_jH6YIW7YQeqFLSdnEZ7ShQ
Day 2 – A 2-hour uniVerse and Accelaterm Hardware Installation class.
Times: 10:00 AM EASTERN TIME (US and Canada) – Click link to register
https://zoom.us/webinar/register/WN_8Or9tdjGQCyzHLzk-TPVKg
OR
3:00 PM EASTERN TIME (US and Canada) – Click link to register.
Dear Valued Customer – During this Covid-19 crisis, our dedicated Technical Support team has not missed a beat and has been assisting our valuable customers by phone and email.
If you send an email into techhelp@cicaccess.com, PLEASE provide all details including the Product type (CA3000 or CA4K), version of software and the question or issue you are experiencing. If you are experiencing issues with a panel, please note the panel type and firmware version that is downloaded to the panel.
In addition to all the product information, please provide your dealer name, address and a phone number you can be contacted at.
Thank you very much and we sincerely appreciate your business.
Topic: How to manage Wireless Locks and Panels
Date: Friday, April 3rd, 2020
Time: 12:00 PM EASTERN TIME (US and Canada)
Duration: 2 Hours (Including Q&A)
Host: John Wood (Continental National Trainer)
Who Should Attend: This Webinar is ideal for anyone that installs and/or programs the Networx Trilogy/Architech Wireless Locks and Panels.
Register in advance for this webinar:
Dear Valued Customer – We are currently experiencing issues with our 800 phone numbers. To contact Continental Access, please call 631-842-9400 and press 2 for Continental Access. Upon pressing 2, follow the prompts for Continental Sales, Continental Technical Support and Continental Licensing.
We apologize for the inconvenience and we sincerely appreciate your business.
Thank you
An exam will be administered following each class prior to certification.
Who Should Attend: This Webinar is ideal for new dealers who need to learn the basics of the CA4K software, including software installation and six simple steps to program a basic system.
Host: John Wood (Continental National Trainer)
Dates: April 1st and 2nd Certification Class (Wed/Thur)
Day 1 – A 2 hour class for software installation and 6 Simple Programming Steps
Time: 10:00 AM EASTERN TIME (US and Canada) – Click link to register
https://zoom.us/webinar/register/WN_GlCZrTT-SJq8Ly3KwweMBw
OR
3:00 PM EASTERN TIME (US and Canada) – Click link to register
https://zoom.us/webinar/register/WN_jH6YIW7YQeqFLSdnEZ7ShQ
Day 2 – A 2 hour class continuing the software installation and panel programming
Times: 10:00 AM EASTERN TIME (US and Canada) – Click link to register
https://zoom.us/webinar/register/WN_8Or9tdjGQCyzHLzk-TPVKg
OR
3:00 PM EASTERN TIME (US and Canada) – Click link to register.
https://zoom.us/webinar/register/WN_oPMhYig6SGmAW9ewCInhsg
To All Our Valued Partners,
During this COVID-19 crisis, many companies are forced to close the business and furlough workers. During this time, you may wish to disable employees’ badges and prevent doors from going into Free Access.
In the Continental software, there are multiple methods of doing this. On a very small system, the quickest method might be to manually set the Badgeholders Access groups to “Not Used”. In addition, to prevent doors from going into Free Access, you can set the Free Access schedules under Readers to “Not Used”. On larger systems, a few other methods are outlined below.
LOCKDOWN AREAS – In the Continental software, lockdown areas can be configured to lock down a group of doors. The group of doors can contain all exterior doors in one or multiple buildings.
THREAT LEVELS – In the Continental software, you can configure Threat levels. When the Threat Level is activated, badges will be not be authorized to enter the building. In addition, any doors that were in Free Access will be locked down.
SCHEDULED CHANGES – Scheduled changes can be programmed to swap in different schedules on devices for a specific Date and time range. For instance, if you have a Free Access Schedule used on a door, you can create a schedule change to swap in “Not Used” for the Free Access schedule for the time frame needed.
Note: For assistance configuring the features above, please refer to the Continental Document library and the Continental Video Library. There is a video on configuring Lockdown areas and Threat Levels in the CA4K software. Please refer to the links below.
Topic: How to manage Wireless Locks and Panels
Date: Friday, March 27, 2020
Time: 12:00 PM EASTERN TIME (US and Canada)
Duration: 2.5 Hours (Including Q&A)
Host: John Wood (Continental National Trainer)
Who Should Attend: This Webinar is ideal for anyone that installs and/or programs the Networx Trilogy/Architech Wireless Locks and Panels.
Register in advance for this webinar:
https://zoom.us/webinar/register/WN_t6rDL8a9RayLIx-r0Q-jYg
March 16, 2020
Coronavirus Notification
To All Our Valued Partners,
It is with our sincerest hopes that every one of our partners and their loved ones are safe and secure during these most trying time for our nation, communities and our security industry. With more uncertainty ahead, we at Napco and Continental Access want you to know that we plan to be here to do what we can to help you through these times but want to make sure each of you are aware that there are product shortages already within our industry. At Continental and Napco, we have a healthy supply of products in inventory to get us through these historic times. Our concern is that with shortages from other suppliers, our product could be in far greater demand and could reduce our stock levels quickly.
Please be advised that due to supply chain uncertainties within the Security Industry, NAPCO/Continental Access will be honoring product orders based on a first come, first served basis. It is strongly advised that you anticipate your product needs based on future possible supply chain availability. Increased demand for NAPCO/Continental Access products based on competitive supply chain issues could cause competitive sourcing problems. Specifically, please focus your orders on high moving SKU’s to ensure availability, including third party SKU’s, such as readers and credentials which are currently in stock with the most in-demand items.
In order to accommodate increased inventory requirements, NAPCO/Continental Access will be offering additional extended terms for incremental stocking orders.
Thank You for being a valued customer.
