Dear Valued Integrator,
We have recently posted new technical videos which are available 24 x 7 and can be accessed from the Continental website, under the “Support/Library” tab. To access the videos, click the “More Continental Videos” button, or follow the link below. These videos can be watched at your convenience or at times when you are preparing to go on a service call.
These videos are a great resource in addition to the FAQ’s and the complete Continental document library. The videos are categorized as “Troubleshooting Prerequisites”, “Troubleshooting Videos” and “How To Videos”.
If possible, please perform the steps in the “Troubleshooting Prerequisite” videos prior to contacting Continental Technical Support. These videos will cover the initial steps our Technical Team will guide you through. Below are some of the tasks that will be covered in the Troubleshooting Prerequisites videos:
1) Setting permissions accordingly to assure a security restriction is not causing the problem. It is recommended to have FULL Local Administrator permissions while troubleshooting.
Note: Lack of Windows permissions is the number one cause of most problems.
2) Configuring the Firewall to assure there a no ports being blocked.
3) Confirming the security key /software license has been configured properly.
4) Confirm the Database Utilities is configured properly and you can create a new database.
In addition to the troubleshooting Prerequisites videos, there are additional troubleshooting videos and “How To Videos”.
This collection of videos will continually be updated and new ones will be recorded. We greatly appreciate any feedback on these videos, including other topics that would assist with troubleshooting.
It is our goal at Continental Access to minimize the time you spend troubleshooting problems during installations and upgrades.
Please visit the following link to view the Technical Videos :