Continental Access – Please provide all product details when sending an email in for technical support

Dear Valued Customer – During this Covid-19 crisis, our dedicated Technical Support team has not missed a beat and has been assisting our valuable customers by phone and email.

If you send an email into techhelp@cicaccess.com, PLEASE  provide all details including the Product type (CA3000 or CA4K), version of software and the question or issue you are experiencing. If you are experiencing issues with a panel, please note the panel type and firmware version that is downloaded to the panel.

In addition to all the product information, please provide your dealer name, address and a phone number you can be contacted at.

Thank you very much and we sincerely appreciate your business.

 

 

 

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Continental Access – Please take advantage of our upcoming FREE Webinar on How to Manage Wireless Locks and Panels

PLEASE TAKE ADVANTAGE OF OUR UPCOMING FREE WEBINAR

Topic: How to manage Wireless Locks and Panels

Date: Friday, April 3rd, 2020

Time: 12:00 PM EASTERN TIME (US and Canada)

Duration:  2 Hours (Including Q&A)

Host: John Wood (Continental National Trainer)

Who Should Attend: This Webinar is ideal for anyone that installs and/or programs  the Networx Trilogy/Architech Wireless Locks and Panels.

Register in advance for this webinar:

https://zoom.us/webinar/register/WN_t6rDL8a9RayLIx-r0Q-jYg

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Continental Access – We are currently experiencing issues with our 800 phone numbers

Dear Valued Customer – We are currently experiencing issues with our 800 phone numbers. To contact Continental Access, please call 631-842-9400 and press  2 for Continental Access. Upon pressing 2, follow the prompts for Continental Sales, Continental Technical Support and Continental Licensing.

We apologize for the inconvenience and we sincerely appreciate your business.

Thank you

 

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Continental Access – Please take advantage of our upcoming FREE Two Part Webinar on CA4K Basic Installation and Programming

PLEASE TAKE ADVANTAGE OF OUR UPCOMING TWO PART FREE CERTIFICATION CLASS. 

This is a two day certification class.  You must attend one class on both the first and second days to be certified and receive a certificate of completion. Each day class will be offered twice a day for your convenience.  

An exam will be administered following each class prior to certification.

 

Who Should Attend: This Webinar is ideal for new dealers who need to learn the basics of the CA4K software, including software installation and six simple steps to program a basic system.

Host: John Wood (Continental National Trainer)

 

 

Dates:     April 1st and 2nd Certification Class (Wed/Thur)

 

Day 1 – A 2 hour class for software installation and 6 Simple Programming Steps

Time: 10:00 AM EASTERN TIME (US and Canada) – Click link to register

https://zoom.us/webinar/register/WN_GlCZrTT-SJq8Ly3KwweMBw

OR

3:00 PM EASTERN TIME (US and Canada) – Click link to register

https://zoom.us/webinar/register/WN_jH6YIW7YQeqFLSdnEZ7ShQ

 

 

Day 2 – A 2 hour class continuing the software installation and panel programming

Times: 10:00 AM EASTERN TIME (US and Canada) – Click link to register

https://zoom.us/webinar/register/WN_8Or9tdjGQCyzHLzk-TPVKg

OR

 

3:00 PM EASTERN TIME (US and Canada) – Click link to register.

https://zoom.us/webinar/register/WN_oPMhYig6SGmAW9ewCInhsg

 

 

 

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Continental Access – COVID-19 TECH TIP for disabling badges and disabling Free Access on doors

To All Our Valued Partners,

During this COVID-19 crisis, many companies are forced to close the business and furlough workers. During this time, you may wish to disable employees’ badges and prevent doors from going into Free Access.

In the Continental software, there are multiple methods of doing this. On a very small system, the quickest method might be to manually set the Badgeholders Access groups to “Not Used”. In addition, to prevent doors from going into Free Access, you can set the Free Access schedules under Readers to “Not Used”.  On larger systems, a few other methods are outlined below.

LOCKDOWN AREAS – In the Continental software, lockdown areas can be configured to lock down a group of doors. The group of doors can contain all exterior doors in one or multiple buildings.

THREAT LEVELS – In the Continental software, you can configure Threat levels. When the Threat Level is activated, badges will be not be authorized to enter the building. In addition, any doors that were in Free Access will be locked down.

SCHEDULED CHANGES – Scheduled changes can be programmed to swap in different schedules on devices for a specific Date and time range. For instance, if you have a Free Access Schedule used on a door, you can create a schedule change to swap in “Not Used” for the Free Access schedule for the time frame needed.

Note: For assistance configuring the features above, please refer to the Continental Document library and the Continental Video Library. There is a video on configuring Lockdown areas and Threat Levels in the CA4K software.  Please refer to the links below.

https://www.cicaccess.com/resources/video-library/#video

https://www.cicaccess.com/resources/support/

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Continental Access – Please take advantage of our upcoming FREE Webinar on How to Manage Wireless Locks and Panels

PLEASE TAKE ADVANTAGE OF OUR UPCOMING FREE WEBINAR

Topic: How to manage Wireless Locks and Panels

Date: Friday, March 27, 2020

Time: 12:00 PM EASTERN TIME (US and Canada)

Duration:  2.5 Hours (Including Q&A)

Host: John Wood (Continental National Trainer)

Who Should Attend: This Webinar is ideal for anyone that installs and/or programs  the Networx Trilogy/Architech Wireless Locks and Panels.

Register in advance for this webinar:

https://zoom.us/webinar/register/WN_t6rDL8a9RayLIx-r0Q-jYg

 

 

 

 

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Continental Access – Coronavirus Notification

March 16, 2020

Coronavirus Notification

To All Our Valued Partners,

 It is with our sincerest hopes that every one of our partners and their loved ones are safe and secure during these most trying time for our nation, communities and our security industry.  With more uncertainty ahead, we at Napco and Continental Access want you to know that we plan to be here to do what we can to help you through these times but want to make sure each of you are aware that there are product shortages already within our industry.  At Continental and Napco, we have a healthy supply of products in inventory to get us through these historic times.  Our concern is that with shortages from other suppliers, our product could be in far greater demand and could reduce our stock levels quickly.

 

Please be advised that due to supply chain uncertainties within the Security Industry, NAPCO/Continental Access will be honoring product orders based on a first come, first served basis.  It is strongly advised that you anticipate your product needs based on future possible supply chain availability.  Increased demand for NAPCO/Continental Access products based on competitive supply chain issues could cause competitive sourcing problems.  Specifically, please focus your orders on high moving SKU’s to ensure availability, including third party SKU’s, such as readers and credentials which are currently in stock with the most in-demand items. 

In order to accommodate increased inventory requirements, NAPCO/Continental Access will be offering additional extended terms for incremental stocking orders.

Thank You for being a valued customer.

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Continental Access Invites You to Attend the Upcoming Seminar in Springfield, VA, April 7th and 8th, 2020

Please join us and take advantage of our 2-Day Training Certification, located in Springfield, VA, on April 7th and 8th, 2020.     

 Some of the topics covered in this Hands-On seminar are:

  • CA4K™ Overview including the NEW V1.1.x.
  • CA4K™ Installation and Setup Types
  • The NEW CA4K™ Mobile APP
  • The NEW Active Directory Badgeholders Import feature
  • Windows 10 Pro compliance
  • Server 2012 R2 compliance
  • Server 2016 compliance
  • Server 2019 compliance
  • SQL 2012, SQL 2014, SQL 2016 and SQL 2017 compliance
  • Additional Video Integration options
  • Full Napco Alarm integration
  • Integration with Wireless Trilogy® Networx™ Access Door Locks with built in HID reader – acts as a wireless single door controller
  • FIPS 201 PIV, PIV-I badge support (NST SP800-116 support)
  • uniVerse POE Single Door (Double Gang Box) Controller (CICP2100)
  • The NEW Surface Mount POE Single Door Controller (CICP2100s)
  • The NEW CA4K™ Open API (Enhanced to 180+ functions)

And much more…

To register for this training, please visit:  http://www.continentalaccess.com/seminars

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Continental Access – New EPI Builder video tutorials have been posted to the Continental Video library.

Dear Valued Customer,

Four new video tutorials on EPI Builder have been posted to the Continental Video library.

These video tutorials are ideal for new users of EPI Builder in addition to experienced users who need a little refresher.

The Troubleshooting EPI video demonstrates how to recreate the ODBC connection and also test an existing connection.

Please click the following link to view the new EPI Builder Video Tutorials.

http://www.cicaccess.com/resources/video-library/#video

Posted in Video Tutorials | Leave a comment

Continental Access Invites You to Attend the Upcoming Seminar in Waterloo, Iowa, on February 11th and 12th, 2020

Please join us and take advantage of our 2-Day Training Certification, located in Waterloo, Iowa, on February  11th and 12th, 2020.     

SPECIAL PRICING FOR THIS SEMINAR – $250.00 

 Some of the topics covered in this Hands-On seminar are:

  • CA4K™ Overview including the NEW V1.1.x.
  • CA4K™ Installation and Setup Types
  • The NEW CA4K™ Mobile APP
  • The NEW Active Directory Badgeholders Import feature
  • Windows 10 Pro compliance
  • Server 2012 R2 compliance
  • Server 2016 compliance
  • Server 2019 compliance
  • SQL 2012, SQL 2014, SQL 2016 and SQL 2017 compliance
  • Additional Video Integration options
  • Full Napco Alarm integration
  • Integration with Wireless Trilogy® Networx™ Access Door Locks with built in HID reader – acts as a wireless single door controller
  • FIPS 201 PIV, PIV-I badge support (NST SP800-116 support)
  • uniVerse POE Single Door (Double Gang Box) Controller (CICP2100)
  • The NEW Surface Mount POE Single Door Controller (CICP2100s)
  • The NEW CA4K™ Open API (Enhanced to 180+ functions)

And much more…

To register for this training, please visit:  http://www.continentalaccess.com/seminars

Posted in Seminar | Leave a comment