Continental Access – An updated Continental Quick Help System has been posted.

Dear Valued Customer,

An updated Quick Help System has been posted to the Continental Support page.

The Continental Quick help system provides an easy to navigate quick help system. The Continental Quick Help system can be launched from the Continental Support page at the link below. The main navigation buttons are for CA4K, CA3000, Controllers (Panels) and Networx locks.

https://www.cicaccess.com/resources/support/

The Continental Quick Help System provides information on all Continental Access products. It is highly recommended to use this valuable tool for retrieving information quickly.

Thank You for being a Valued Customer.

 

 

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Continental Access – Service Pack 2 For CA4K, V1.1.16 is now available

Dear Valued Customer,

Service Pack 2 for the CA4K, V1.1.16  Software is now available.

It is available on the Continental FTP site. Please contact Continental Technical Support for more information.

Included with the Service Pack 2 software is the SP2 Installation instructions, SP2 Readme and the SP2 phone app Readme.

The SP2 Readme document will outline all the enhancements/fixes the service pack 2 provides.

Prior to installing Service Pack 2, you must have CA4K, V1.1.16 with or without SP1 installed. Then you must install Service Pack 2. The Service Packs are cumulative, so it is only necessary to install Service Pack 2.

Thank You for being a Valued Customer.

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Continental Access – CA4K Mobile App Technical Advisory

Dear Value Customer – The CA4K Service Pack 1 that was recently released, contains an update for the CA4K Mobile Web APP. This update is for the application that is installed on the computer running IIS. This is not an update for the phone app downloaded from the Google or Apple stores, and installed on the phone.

If you do not have Service Pack 1 installed over V1.1.16, you must install Service Pack 1 before updating the CA4K Mobile Web App. Please contact Continental Technical Support for the ftp download information.

If you are installing the CA4K Mobile Web APP for the first time, you MUST first install IIS and then install the CA4K Mobile Web APP included with Service Pack 1.

If you have already installed the CA4K Mobile Web APP from CA4K V1.1.16, you must uninstall it from Programs and Features, and reinstall it from Service Pack 1.

The Service Pack 1 Installation Document is available at the following link:

https://tech.napcosecurity.com/index.php/techlibrary/downloadfile/id/2931/embed/ifra

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Continental Access – CA4K V1.1.x Service Pack 1 Installation Document has been posted

Dear Valued Customer,

The Installation document for the CA4K, V1.1.16  Service Pack 1 has been posted to the Continental Document library.

The CA4K, V1.1.16 Service Pack 1 is available on the Continental FTP site. Please contact Continental Technical Support for more information.

The CA4K, V1.1.16 Service Pack 1 includes 3 different updates. The first update is for the CA4K software. This update must be installed on all instances of a Complete Server, Workstation, Server Only, Database Only, Report Station and HCS instances.

The second update is for the CA4K,  V1.1.x Web Client. This should only be installed if you are using a Web Client and should be installed on the computer with IIS and the Web Client application installed on it.

The third update is for the CA4K Mobile Phone APP. This should only be installed if you are using the CA4K Mobile App. This update should be installed on the computer with IIS and the CA4K Mobile App application installed on it.

VERY IMPORTANT: Unlike the first two updates, prior to installing the CA4K Mobile App update, you must uninstall the previous version from Programs and Features in Control Panel.

The Service Pack 1 Installation Document is available at the following link:

https://tech.napcosecurity.com/index.php/techlibrary/downloadfile/id/2931/embed/iframe

Thank You for being a Valued Customer.

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Continental Access – Service Pack 1 For CA4K, V1.1.16 is now available

Dear Valued Customer,

Service Pack 1 for the CA4K, V1.1.16  Software is now available.

It is available on the Continental FTP site. Please contact Continental Technical Support for more information.

Included with the Service Pack 1 software is the SP1 Readme.  The SP1 Readme document will outline all the enhancements service pack 1 provides.

Prior to installing Service Pack 1, you must have CA4K, V1.1.16 installed. Then you must install Service Pack 1.

Thank You for being a Valued Customer.

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Continental Access – Please take advantage of our upcoming FREE Webinar on our CA4K Software and new features in the latest release

PLEASE TAKE ADVANTAGE OF OUR UPCOMING FREE WEBINAR

Topic: CA4K Software and our CA4K Access Control Platform including features of the latest release.

Date: Tuesday, April 21st, 2020

Time:  Noon Eastern / 9:00am Pacific (US and Canada)

Host:  Scott Schramme (VP of Sales)

Who Should Attend: This will be an ideal training for your Sales and Marketing Teams to learn how to sell the latest application and what makes CA4K the best platform for all size projects. This training is will also be suitable for end users looking for a new access platform and for those customers looking to upgrade from CA3000 to CA4K.

Join our Zoom Video Meeting by clicking on the link below (or copy and paste in to your browser).

Join Zoom Meeting

https://zoom.us/j/95668702532

Meeting ID: 956 6870 2532

Join by Phone:

(346) 248-7799

(669) 900-9128

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Continental Access – Please take advantage of our upcoming FREE Two Part Webinar on the programming of the CA4K software and the uniVerse and Accelaterm Controllers

PLEASE TAKE ADVANTAGE OF OUR UPCOMING TWO PART FREE CERTIFICATION CLASS ON APRIL 8TH AND 9TH.   

 

PART 1 – Basic Software Installation Certification Training

PART 2 -uniVerse and Accelaterm Hardware Installation

This is a two day certification class.  You must attend one class on both the first and second days to be certified and receive a certificate of completion. Each day class will be offered twice a day for your convenience.  

An exam will be administered following each class prior to certification.

Who Should Attend: This Webinar is ideal for new dealers who need to learn the basics of the CA4K software, including the installation and programming of the uniVerse and Accelaterm controllers.

Host: John Wood (Continental National Trainer)

 

Dates:     April 8th and 9th Certification Class (Wed/Thur)

Day 1 – A 2 hour class for software installation and 6 Simple Programming Steps

Times: 10:00 AM EASTERN TIME (US and Canada) – Click link to register

https://zoom.us/webinar/register/WN_oR45lDTZS_uefTnsMvYMNA

OR

3:00 PM EASTERN TIME (US and Canada) – Click link to register

https://zoom.us/webinar/register/WN_jH6YIW7YQeqFLSdnEZ7ShQ

 

Day 2 – A 2-hour uniVerse and Accelaterm Hardware Installation class.

Times: 10:00 AM EASTERN TIME (US and Canada) – Click link to register

https://zoom.us/webinar/register/WN_8Or9tdjGQCyzHLzk-TPVKg

OR

3:00 PM EASTERN TIME (US and Canada) – Click link to register.

https://zoom.us/webinar/register/WN_IpiIku96QtO22TS-TkODlQ

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Continental Access – Please provide all product details when sending an email in for technical support

Dear Valued Customer – During this Covid-19 crisis, our dedicated Technical Support team has not missed a beat and has been assisting our valuable customers by phone and email.

If you send an email into techhelp@cicaccess.com, PLEASE  provide all details including the Product type (CA3000 or CA4K), version of software and the question or issue you are experiencing. If you are experiencing issues with a panel, please note the panel type and firmware version that is downloaded to the panel.

In addition to all the product information, please provide your dealer name, address and a phone number you can be contacted at.

Thank you very much and we sincerely appreciate your business.

 

 

 

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Continental Access – Please take advantage of our upcoming FREE Webinar on How to Manage Wireless Locks and Panels

PLEASE TAKE ADVANTAGE OF OUR UPCOMING FREE WEBINAR

Topic: How to manage Wireless Locks and Panels

Date: Friday, April 3rd, 2020

Time: 12:00 PM EASTERN TIME (US and Canada)

Duration:  2 Hours (Including Q&A)

Host: John Wood (Continental National Trainer)

Who Should Attend: This Webinar is ideal for anyone that installs and/or programs  the Networx Trilogy/Architech Wireless Locks and Panels.

Register in advance for this webinar:

https://zoom.us/webinar/register/WN_t6rDL8a9RayLIx-r0Q-jYg

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Continental Access – We are currently experiencing issues with our 800 phone numbers

Dear Valued Customer – We are currently experiencing issues with our 800 phone numbers. To contact Continental Access, please call 631-842-9400 and press  2 for Continental Access. Upon pressing 2, follow the prompts for Continental Sales, Continental Technical Support and Continental Licensing.

We apologize for the inconvenience and we sincerely appreciate your business.

Thank you

 

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